Technical Support Engineer

My client, based in Switzerland, develops and produces the world’s most unique aircraft: from the legendary PC-12, the best-selling single-engine turboprop in its class, to the PC-7 MKX and PC-21 and associated simulators, the market-leading systems for pilot training.
Technical Support Engineer
CUSTOMER SUPPORT / SALES & MARKETING
BCT
Location: Stans, Switzerland
Responsabilities
Requirements
Benefits

• Processing technical enquiries in First-level Customer Support and creating solutions for customers, service centres and subsidiaries
• Coordinate technical investigations with Pilatus engineering departments and assist with changes to existing and new technical documentation
• Work in a 24/7 operation (early and late shifts only, as well as weekends and holidays)
• Identify product improvements and initiate potential modifications
• Work on group or individual projects
• Occasional traveling to provide on-site support to customers and service centres to resolve complex issues or give hands-on training

• Several years of experience in aircraft maintenance in either “Mechanical Systems and Structural Design” or “Avionics and Electrical Systems”
• EASA B1/B2 and/or FAA A&P licensed or equivalent level of training (e.g. military aviation maintenance qualified) preferably for the Pilatus PC-12 or PC-24 would be an advantage
• Knowledge of MS Office Tools, SAP and Troubleshooting tools i.e. Spotlight is an advantage
• Very good written and verbal skills in English are mandatory, German is an advantage
• High level of responsibility and structured approach
• Good team player and customer oriented personality

• A committed, international team and unique projects
• Flexible working hours and individual pension solutions
• Support for training and opportunities for personal and professional development