Quality Manager – EASA 145 & ISO9001/AS9100

Job Title: Quality Manager

Client Overview:

Our client is a highly respected and dynamic organization comprised of diverse, experienced companies specializing in the maintenance and repair of aviation safety equipment. With deep sector knowledge and a focused approach, they deliver optimal solutions tailored to each unique scenario. Their commitment allows clients to concentrate on their core business, confident that their needs are supported around the clock.

Position Overview:

The Quality Manager is responsible for ensuring that the Quality Department consistently meets the company’s objectives across all quality aspects. This role demands meticulous oversight of the Quality Management System (QMS), continuous process improvements, and the promotion of a positive working environment that aligns with the company’s core values.

Key Responsibilities:

• Oversee and maintain the document control procedure, ensuring all critical documents within the QMS are reviewed, updated, and approved as necessary.
• Establish and maintain records that provide evidence of QMS adherence, ensuring proper identification, storage, protection, and retrieval.
• Regularly review the QMS to assess its suitability, adequacy, and effectiveness, identifying opportunities for improvement.
• Collaborate with the Quality Director to set and review Quality Objectives that measure QMS performance.
• Ensure all new staff are thoroughly inducted into QMS requirements relevant to their roles, with ongoing training as needed.
• Conduct regular customer satisfaction assessments, analyzing results to identify, plan, and implement improvements.
• Manage an internal audit program to verify QMS conformity and effective implementation, taking corrective actions as needed.
• Analyze data on QMS effectiveness to identify opportunities for continuous improvement, coordinating necessary actions and reviewing outcomes.
• Ensure compliance with MOE, POE, and ISO 9001/AS9100 standards, as well as other relevant regulations and best practices.
• Serve as the focal point for group quality activities, including DOT, ADR, ISO 17020, and other relevant standards.
• Provide direct supervision and mentoring to team members, including regular one-on-one meetings, in line with Group policies.
• Implement staff development and training programs to enhance individual and team performance.
• Foster a positive work environment that upholds employment laws and maintains zero tolerance for discrimination, harassment, and violence.
• Take responsibility for your own personal and professional development.

Qualifications and Education:

• 5 GCSEs or national equivalent
• A-Levels or national equivalent
• Degree or equivalent
• Member of the Chartered Quality Institute

Experience:

• Proven experience in a similar role
• Strong background in the development and implementation of QMS, including policies and procedures
• Experience in an engineering or technical environment

Knowledge:

• In-depth knowledge of EASA Part 145, 21.G, FAR 145 regulations, and industry best practices
• Familiarity with ISO 9001/AS9100 accreditation processes and standards
• Comprehensive understanding of the aerospace industry

Skills and Competencies:

• Excellent communication and literacy skills, with the ability to craft QMS communications suited to diverse audiences
• Strong auditing capabilities
• Proficient in processing and interpreting complex information
• Exceptional prioritization and workload management skills
• Flexible, autonomous working style
• Ability to prepare and present detailed reports to senior management
• Collaborative team player with a keen attention to detail
• Proficient in MS Office applications, email, and internet usage

Personal Attributes:

• Self-motivated and proactive
• Strong decision-making and initiative-taking skills
• Creative thinker with a willingness to learn new skills
• Curious and inquisitive nature