Operations Controller

My client has an opportunity for an Operations Controller to join them on a permanent basis. This is a great opportunity to join a fast paced environment as a pivotal part of the Operations team. You will be overseeing day to day operations, customer service and overall progression of the company. They are seeking a relationship led individual, who is unafraid to roll up their sleeves and thrives whilst engaging in operations and with customers.

Role: Operations Controller
Location: Horsham, West Sussex
Hours: 4 on 4 off rotating shift pattern, 07:00-19:00
Salary: £25,000-£28,000 depending on experience within Aviation and Operations

Responsibilities:

• Engage with existing clients over the phone, via team and face to face
• Development and maintenance of existing customer base
• Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish
• Support the operations team in fulfilling all customer requirements daily
• Monitor and action the department emails throughout the day and proactively react to new and live requests as they happen.
• Ensure good communication and working relationships are maintained with clients/overseas agents/suppliers.
• Maintaining fruitful relationships with existing customers and ensure they stay satisfied.
• Identify further opportunities with existing customers and looking after key accounts
• Accurately complete job files & book jobs onto the internal system.
• Maintain accurate, real-time updates
• Maintain strong commercial judgement
• Prepare and present quotations for projects, ad-hoc and regular movements.
• Accurate data entry into Excel & internal systems
• Plan and organise own workload and work well independently and within a team
• Be professional, self-motivated, and conscientious with good initiative and good attention to detail
• Have a strong desire to work hard and always exceed customer expectations
• Assist the operations team with shared out of hours on call rota. (paid)

Requirements:

• Previous Operations experience desirable
• Very good verbal and written knowledge of English is a must
• Prioritizing, time management and organizational skills
• Ability to work with IT systems
• Friendly and engaging personality
• Key competencies: accuracy, attention to details, helpfulness and politeness, dutifulness, multi – tasking, patience, stress tolerance, ability to meet deadlines.
• Graduate (desirable)
• Polite, flexibility, honesty, communication skills, strong work ethic, ‘extra mile’ mentality determination and persistence, ability to work in harmony with co-workers, technical competency
• Strong organisational skills
• Approachable
• Excellent time management

Additional

• Phone and Laptop provided
• Onsite parking
• Gym and shower facilities
• Pool table/ kitchen facilities
• Company social events

If you are interested in applying for this position and you meet the requirements, please apply below or send your CV directly

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