MRO Customer Service Manager

About Us
Our client is a dynamic, privately owned, multi-site global leader in aircraft maintenance, repair, and overhaul (MRO). With over 30 years of industry expertise, they are recognized as pioneers in their field, delivering excellence and innovation to customers worldwide.

Who We’re Looking For
We’re a fast-paced, growth-driven aviation company, and we’re seeking an enthusiastic and dedicated Customer Service Manager (CSM) to join our team. This role offers a unique opportunity to make a meaningful impact by fostering strong relationships with both internal teams and external customers.

As a CSM, you’ll work closely with production, shipping, executive management, and customers to deliver outstanding service and drive customer satisfaction. If you’re passionate about creating exceptional customer experiences, thrive in collaborative environments, and are eager to grow with a winning team, we’d love to meet you.

Key Responsibilities

• Provide daily updates on production status and forecasts, ensuring customer expectations are consistently met.
• Collaborate with Operations and Purchasing to develop and manage throughput plans, driving reduced turn times and efficient first-in-first-out (FIFO) service.
• Oversee customer stock levels, ensuring optimal inventory management and strategic decision-making.
• Partner with leadership to prioritize key initiatives and projects, aligning with company goals.
• Work with the sales team to deliver clear, effective customer communication and support sales initiatives.
• Address and resolve complex customer inquiries, ensuring timely and satisfactory outcomes.
• Ensure accurate and timely customer invoicing.
• Assist outside sales teams with quotes and exploring new business opportunities.
• Support shipping and receiving operations to maintain seamless material flow.
• Take on additional tasks as needed to contribute to the company’s success.

What You’ll Bring

• Experience: 2+ years in customer service or a related field.
• Education: Bachelor’s degree in Business, Communications, or a related discipline.
• Skills: Strong organizational and multitasking abilities, with keen attention to detail and a proven ability to meet deadlines.
• Tech-Savvy: Proficiency in Microsoft Office; ERP experience (Quantum preferred) is a plus.
• Personality: A self-driven, proactive go-getter who thrives in a team-oriented environment.
• Communication: Outstanding interpersonal and communication skills, with a passion for delivering top-tier service.
• Bonus Points: Repair and overhaul experience in aviation