IT Service Desk Administrator

My client currently has an opportunity for a IT Service Desk Administrator to join them on a permanent basis. You will be working alongside other members of the IT department to provide technical support to all departments within the organisation. Training will be provided in all aspects of the role

Role: IT Service Desk Administrator
Location: Hassocks – own transport is essential due to location
Hours: Full Time – Monday to Friday
Salary: £20,070 – £22,195

Responsibilities:

• Administration of Freshdesk software.
• Answering support calls.
• L1 support for Dell desktop systems, software and other hardware.
• Escalate issues to L2 support within a set KPI.
• Basic Quantum administration (ERP System).
• Install & setup new desktop computer systems to defined guides & standards.
• Phone system administration, provision of handsets & support.
• Basic administration of Active Directory / Office365 / Azure.
• Maintaining IT documentation.
• Liaise with internal departments as the nature of the specific task may require.
• Understand and adhere to Export Control regulations where relevant.
• Assist the IT department with all tasks as required.
• Any other duties as requested.

Requirements:

• Practical knowledge of Windows 10 / 11 (additional training provided).
• Some experience of MS Window Server 2012/2016/2019 would be preferred.
• Practical knowledge/experience of MS Office 2013/2016/365 applications.
• Practical knowledge of standard computer hardware.
• A strong desire to learn.
• Strong communication skills at all levels, verbal and written.
• Ability to logically fault find, analyse problems and follow documentation.
• Ability to prioritise and manage workloads.
• Good administration, organisational and time management skills.
• Professional and courteous telephone manner.
• Flexible and adaptable with ability to use own initiative.
• Self motivation and a desire to succeed in a busy environment.
• Service desk operates from 7am through to 7:00pm Monday to Friday, flexibility is required to enable cover for specific tasks.

Benefits
“Privately owned, dynamic & innovative”, our client is a world leading independent aviation company where you will have the opportunity to contribute directly to their success.
The company’s global HQ is set amongst the rolling hills of the South Downs, a perfect environment to work.

Lunch breaks – You can take a walk around the 1km trim trail which circles the fantastic offices. If games are more your thing, there are board games available for staff to use, as well as an Xbox and computer break out room. If you forget your lunch, you can pick up lunch from the food and coffee vans that visit he premises regularly.
Extras – Free parking & electric car charging available, BUPA healthcare, social events, free fruit, cycle to work scheme and more…

If you are interested in applying for this position and you meet the requirements, please send your updated CV or apply immediately!

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry’s best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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