Ground Operations Manager, Baghdad

Seeking dynamic Ground Operations Manager to lead a skilled team in Baghdad for our client’s innovative new airline, ensuring seamless ground services and operational excellence.

Conditions

• Permanent position
• Base: Baghdad -Iraq
• Local operator employment contract
• Remuneration in accordance with experience + benefits

Responsibilities

• Management and overall supervision of the Ground Operations Department to support safe and efficient flight operations: a key role in the Company SMS.
• On-going review and updating of the Ground Operations Procedures Manual, Operations Staff Instructions (OSIs), Operations Department procedures and other documents required for the safe operation of flights.
• In conjunction with the Deputy Ground Operations Manager, directing the work of the Operations staff while maintaining their welfare, discipline and efficiency.
• Maintaining a suitable awareness of relevant operating and commercial costs, in order to allow sensible evaluation of alternative operational options.
• Oversight of crew FTL records in order to ensure that crews are scheduled within the appropriate Flight Duty Periods and in accordance with the Company’s Flight Time Limitations (FTL) scheme.
• Ensuring Discretion Reports are completed and, where applicable, forwarded to the relevant authority.
• Oversight of Flight Crew qualifications, validity and expiry dates.
• Ensuring that operating crew members’ required training items are current and informing the Head of Training and Standards when checks are due.
• Training of Ground Operations Department staff and maintenance of training records for those staff.
• Oversight of all Journey Logs and Discretion Reports, ensuring that they are directed to Senior Management in accordance with Company procedures.
• Ensuring that Returned Flight Documentation is checked to ensure compliance and to ensure that all such documentation is adequately stored.
• The planning of delivery and ferry flights.
• In conjunction with the Flight Operations Department, the preparation and maintenance of aircraft documents.
• The oversight of Ground Handling, including Contracted and Sub-contracted Activity.
• Ensuring regular Departmental audits are carried out to comply with the requirements of OMA Section 3.
• Maintenance of the Company Library to include Company Permissions, Approvals, Variations and Exemptions.
• Liaising with relevant government authorities as necessary.
• Monitoring, receipt and distribution of all information, documentation and Regulation relevant to the Ground Operations department.
• Manage and oversee the Customer Services Manager and department, including all responsibilities therein.
• Translate service vision into guest experience standards for the entire end to end of the ground experience such as check-in, bag drop, security, transfers, lounges, shopping and boarding.
• Participate in best practice on guest experience design for airports and ground experience with a focus on On-Time Performance (OTP), reduction of pain points, disruption management, service recovery and driving unique signature experiences.
• Be involved in projects, policy formulation and data analytics to improve service quality and drive innovation in the airport experience.
• Support operating teams on establishing service level agreement standards for third-party service providers.
• Ensure the compliance with local and international regulatory requirements, through verification of training programs and implementation of procedures and operating policies.

Requirements

Professional Experience

• Minimum of 10 years of work experience, preferably with strong guest service orientation, and proven track record of professionalism and accomplishment with a leading airline in guest experience, branding and product development.
• 5 years of experience in a comparable managerial position
• Previous Post-holder / Nominated Person experience

Academic Qualifications

• Bachelor’s Degree in Business, Design, Marketing or any related field.
• Post-graduation qualification will be an added advantage.
• Hold a flight dispatcher license with A320 TR is an advantage

Competency Requirements

• Strong understanding of aircraft configuration, cabin development technologies and guest objectives in product development
• Strong sense of design fundamentals, aesthetics and able to communicate design language effectively
• Problem-solving and decision making
• High levels of innovation and influencing
• Strong sense of initiative and accountability
• High level of professionalism and work ethic
• Adaptability and desire to work in an evolving/start-up environment where policies and processes are being created.
• Excellent interpersonal, verbal and written communication skills
• Strong proficiency in MS Office
• Strong proficiency in Ground Operations Manual (IGOM),IATA Airport Handling
• Manual (AHM) and ISAGO
• knowledge of airport business and operations.
• Ramp handling activities
• Cargo handling activities
• Standard Ground Handling Agreements (SGHAs)
• Service Level Agreements (SLAs)
• Resources and Ground Service Equipment (GSE) management
• Aviation security awareness
• Safety Management System (SMS) awareness
• Occupational Health and Safety (OHS) awareness
• Emergency response planning

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Zoubaida Halwani at Line Up Aviation
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry’s best-known companies who demand the highest standard of applicants.
Due to the number of applications, we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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