ERP Support Coordinator

An exciting opportunity is available with our client for an ERP Support Coordinator with experience with Priority ERP.

Role: ERP System Support Coordinator
Salary: Upon application
Location: Harrow
Shift Pattern: Standard Monday – Friday – Hybrid working options.

Responsibilities:

Job brief
Our client is seeking an experienced and detail-oriented ERP Support Coordinator to join their dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system – Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.

Key Responsibilities:

• Technical Support:
• Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner
• Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system
• Monitor system performance and proactively identify areas for improvement
• User Training: o Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities
• Create user guides and documentation to assist users in navigating and utilising the Priority software effectively
• Coordination and Communication:
• Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
• Coordinate solution testing in line with project delivery plans
• Capture and report any negative results found during testing cycles
• Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades

System Optimisation:

• Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
• Implement best practices for system usage and data management to enhance overall efficiency
• Quality Assurance: o Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
• Develop and implement protocols for testing and validating system changes
• Other duties as assigned by the Operations Director or their designee

Competencies and Key skills

• Experience in Priority software as a power user
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Project management skills are a plus

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Yasmin Lefort at Line Up Aviation-
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry’s best-known companies who demand the highest standard of applicants.
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