Customer Service Executive

I am looking for a Customer Service Executive to join my fantastic client on a permanent basis. As the Customer Service Executive, you will be working and liaising with the sales teams and customers whilst processing orders.

Role: Customer Service Executive
Pay: Competitive
Contract: Permanent
Location: West Sussex

Responsibilities:

• To process orders from contracted customers within the service levels of the contracts.
• Ensure all contracted customers receive high level of customer service.
• Provide all contracted customers with status reports as agreed within the customer contracts.
• Assist in the approval process for quotes & invoices.
• Order materials required in support of contracts, ensuring on time delivery.
• Manage subcontractors related to each contract, ensuring compliance of agreed service levels and contractual obligations
• Assist in management of any warranty activities for contracted components.
• Ensure all contractual data is recorded and assist with monthly KPIs
• Liaise with other departments to ensure customer service levels maintained.

Essential Experience

• Computer literate with a good working knowledge of Microsoft office
• Previous working knowledge of Quantum IT system is an advantage but not essential.

• Good communication skills and attention to detail.
• Ability to work using own initiative.
• Able to work within a small team of highly motivated individuals in a fast moving.
• GCSE

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry’s best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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