Customer Account Manager Junior

My client is looking for an Account Manager to manage the contracts related to the courses provided to its customers.

Role: Customer Account Manager Junior
Pay: to be defined
Location: varese
Contract: Start with 6 months of STAGE and then permanent position

Main Responsibilities

Responsibilities include (but not be limited to):

• management of Customers training requests and identification of the actual training needs, either coming from contractual requirements or by direct Customer inquiries;
• analysis of the customer training requests and the communication of the draft training plan to the customer;
• manage the training plan from customer and if applicable the issues a specific economic proposal and the planning activity in HFP;
• Offer Training Solutions that are sustainable by the Organization;
• During the training execution is the focal point for escalation issues related to unscheduled events impacting: the economic value of the training; the contractual milestones execution; the customer experience; which imply the definition of specific corrective action plan and resolutions (e.g. different logistics arrangement, postponement of training modules, unexpected delays determining customer dissatisfaction);
• Constantly adjust the service offering and integration to the business demand including the development of customized/specific training package;
• Asess any additional / new customer training needs;
• Ensure a long lasting relationship with both commercial and governmental customers, in strong cooperation with Bus;
• Schedule dedicated follow on meetings;
• Inform the customer about new training services/products/opportunities;
• Recall former customers that have not accessed Leonardo training services for a period of time in order to propose training packages;
• Achieve the target order intake;
• Manage customer issues/complaints and the relevant action planning, in order to plan and monitor the execution of the recovery activities assigned to the internal stakeholders;
• Provide the necessary administration of the commercial offers issued;
• Expand the long term agreements with Civil and Government Customers;
• Evaluate the priority of important and urgent tasks;

Requirements

• Good verbal, written and digital communication skills in English (B1 or equivalent);
• Standard MS Office and MS Project package;
• Knowledge of the SAP system is preferable;

Qualifications

• Hold a degree or Bachelor Degree in Technical or Economical fields (preferably new graduate);

Other

• Highly motivated and target oriented, able to operate in a team environment.
• Possess a diligent and meticulous approach to duties in order to maintain the highest standards
• Good interpersonal, reporting and communication skills, to interface with internal and external
• Customers in a smooth way, ensuring transparency and clear communication
• To identify Customer needs and requirements in order to develop tailored proposals in

accordance with their needs

• Anticipatory, change oriented and self-initiated
• Well organized to manage stressful situation and unforeseen circumstances in a constructive manner.

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Alessandro Mereghetti at Line Up Aviation

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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