Aviation Operations Executive

Role: Aviation Operations Executive
Department: Operations / Flight Management
Role Type: Permanent (Monday – Friday 40 hours, plus on call evening and weekend rota)
Location: Central London Office (High Holborn) On-site
Our client is looking to recruit an Operations Executive. They are a Global Aviation Charter Company that offers unparalleled round-the-clock service to esteemed clients worldwide!
They are searching for an ambitious and forward-thinking Operations Executive to join their dynamic Operations / Flight Management team and assist in achieving their objectives.
As the primary point of contact for clients, you will fulfil flight requests and address queries on various aspects of the client journey. Additionally, you will provide support for our in-house team of private aviation brokers.
Their ideal candidate will excel in customer service, be goal-oriented, and possess a passion for aviation. Exceptional organisational skills are a must, and you should thrive on being part of a team. The role requires a commitment to work on-call hours outside the office. Ultimately, you should contribute to high-quality customer service and meet operational and sales targets.
Responsibilities:

• Provide support on all aspects of a flight once a sale has been made.
• Manage all aspects of charter trips from liaising with our external partners such as aircraft operators, FBOs, handling companies, catering, ground transportation and other external travel partners.
• Proactively communicate with clients on operational restrictions (e.g., weather restrictions, slots, AOGs and permit issues) and seek and offer suitable alternative options.
• Book and follow up on ancillary services requested by the client, such as ground transportation and additional services.
• Maintain timely, factual, and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality.
• Provide seamless customer service to develop rapport with customers and drive customer retention.

Requirements

• At least 2 years’ experience in an operations role, preferably in aviation or dealing with HNW individuals
• Excellent customer service and negotiation skills
• Hands-on experience with CRM software and MS Office (MS Excel & Zoho in particular)
• Your experience includes skilfully handling difficult and demanding situations while ensuring that the customers’ experience is seamless
• You’re proactive, service-driven, a keen team player, and possess excellent interpersonal skills
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, strong attention to detail, and deliver punctually even when working under pressure

Desired Skills:

• Desired (but not essential) previous working experience within an aviation company.
• Familiar with European aviation
• European Language

Upon successful application a full onboarding and training program will be given to the successful candidate.
The Client’s Benefits / Office info

• 25 days per annum annual leave, plus UK Bank Holiday
• Private Medical Cover
• Summer Fridays, early close at 1pm
• Cycle to Work Scheme
• Season ticket loan
• Happy to discuss a hybrid working pattern to suit
• Dog friendly office